Our approach
A clear, seven-step operating model
Every project is assessed individually. From understanding your requirements to improving future work, each step is planned around your content, languages and quality needs.
- 1
Understand
We understand the content, audience, language and project requirements.
- 2
Plan
We determine workflow, resources, terminology and QA requirements.
- 3
Process
Technology-assistedAI/MT and technology may be used where appropriate.
- 4
Human Review
Human expertiseProfessional linguists review, edit and adapt the content.
- 5
Quality Assurance
Quality controlTerminology, consistency, formatting and linguistic quality are checked.
- 6
Deliver
Final content is delivered in the required format.
- 7
Improve
Feedback and terminology can be incorporated into future projects.
Technology is used where it helps. Human linguists review, edit and adapt the content, and quality checks confirm the result before delivery.
Technology + Human expertise
Technology helps us scale. Linguistic expertise helps us get the context right.
AI and machine translation can improve speed and scalability. Human linguists provide context, judgment, quality and accountability. Each project uses the mix that suits its content and risk.
- 01
Client Content
Documents, software, media, data
- 02
Technology-Assisted Processing
AI/MT, translation memory, tooling where suitable
- 03
Linguistic Expertise
Review, editing, adaptation, judgment
- 04
Quality Assurance
Terminology, consistency, formatting
- 05
Localized Business Content
Ready for your markets
From enquiry to project
- 01
Share your requirements
Tell us about your content, languages, volume and timeline.
- 02
We assess scope
We review language, content type, volume, complexity and quality requirements.
- 03
We prepare the quotation
We recommend a delivery approach and prepare a project-specific quotation.
- 04
We discuss next steps
Once you approve, we agree the plan and begin. A secure way to share files is provided at this stage.
Confidentiality and content handling
Client confidentiality and controlled handling of project content are considered throughout the delivery process. Specific security and data-handling requirements can be discussed during project onboarding.
Have a multilingual project?
Tell us what you're working on. We'll review your requirements and recommend an appropriate language workflow.
